The B2B e-commerce business is a form of electronic commerce related to the transactions of goods and services between companies.
Excellent customer service is the key to any business success. You can run all kinds of promotions by trying to attract new customers, but your business will not be profitable without loyal customers. Namely, the right service customers come to you repeatedly and give positive reviews about the company. The essence of excellent service is to build a long-term relationship with the customer that they value. Now the question is, how to find the best B2B suppliers Directory such a link? All you have to do is follow these general customer service guidelines.
Don’t just promise: Honesty is the foundation of any good relationship, and customer service is no exception. If you say, “Your new printer will arrive on Tuesday”, make sure it arrives on time. Think twice before making a promise. Not sure — don’t promise.
Always listen to your customers: Nothing is more annoying than re-reporting your question or problem. (Well, probably a compulsory offer of service.) Keep quiet and give the client a chance to talk. Show him your interest by offering to solve the problem.
Consider the claim: No one likes to hear other people complain, and we are accustomed to making excuses with the phrase “it is impossible to please everyone around.” Maybe not, but if the client listens to him and at least tries to solve the problem, they will be satisfied. Then he will talk about you as an organization with excellent service.
Help customers: For example, once I went to a watch store because I lost a small piece from a bracelet. When I explained my problem, the seller said he had no extras. He found it, attached it to the bracelet and didn’t even take a penny from me! That’s precisely how we need to help our customers.
Go one step further: The client asks you to help him find something, it is not enough to just say it, but ask the client if he has any questions.
Delight your customers: Customers are always satisfied with a little more than they expected, even if it means discounts on future purchases, additional information about a product, or a real smile.
How to spend customer service time: In general, with the help of new services for business communication, you can receive, make, transfer calls with the click of a mouse. Besides, new communication services provide entirely new opportunities for employees to interact. Thanks to the ability to see the status of any of his co-workers, the employee who receives the call will not transfer the call to the operator who is already on the phone or has gone for a lunch break, waiting for the client and listening to music.
This feature is especially useful for salespeople. Automated customer databases are also prevalent, where all participants in the process can track the sales process at any time from the customer’s call to the company until the end of the transaction.
These general rules will give your business an excellent reputation. Good service will bring you more new customers over time than promotions and discounts.
